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FAQ
Frequently Asked Question
Welcome to our FAQ section. Here you’ll find answers to the most common questions about our services, shipping options, and more. If you have additional questions, please contact us.
What services does Velocity Courier Service offer?
We offer comprehensive shipping and courier services including international air and ocean freight, local door-to-door delivery across 7 parishes, PriceSmart shopping, special order sourcing, and auto parts imports.
Which parishes does Velocity Courier Service currently serve?
We currently serve Kingston & St. Andrew, Clarendon, St. Catherine, Manchester, St. Ann and St. Elizabeth
Where is Velocity Courier Service based?
Our head office is located in May Pen, Clarendon, Jamaica. We operate both internationally (via our two free U.S. shipping addresses) and locally throughout Jamaica.
Shipping & Freight
What is the difference between air freight and ocean freight?
- Air Freight: Ideal for lightweight, or urgent items. Charges are based on weight and provide fast delivery.
- Ocean Freight: Best for heavier, bulkier shipments. There are no weight limits, and while it’s cost-effective, transit times are longer.
How do I send a package using your U.S. addresses?
Shop online using one of our two designated U.S. addresses:
- Use the Air Freight Address for lightweight or urgent shipments.
- Use the Ocean Freight Address for heavier items.
Once your package is sent, pre-alert it on our website to speed up processing and customs clearance.
How does the pre-alert process work?
Pre-alerting a package lets us prepare for its arrival. Simply enter your tracking details, attach the invoice (if required), and our team will update the package status as soon as it arrives at our Florida warehouse.
What if I don’t have a credit card?
Not a problem! Depending on where you’re ordering from, we can place the order for you. Use the Special Order form on your account page to make your request.
Do I need to order online to use your address?
No, you can have your items dropped off at our warehouse or, if you’re traveling, you can drop your shipment off yourself. Remember to include your VC mailbox number on your shipment to ensure a seamless shipping process.
Local Courier Services
What areas do your local courier services cover?
We offer door-to-door delivery services across 7 parishes in Jamaica. Our fleet of 4 buses, 4 cars, and a truck ensures same-day delivery for most local requests.
What’s the delivery time for local shipments?
We offer same-day delivery within our service areas. For inter-parish deliveries, expect your shipment within 1 business day depending on the location.
How can I request a local courier service?
You can use our Local Courier Request form. Once submitted, the request details will be sent directly to our WhatsApp channel for immediate assistance.
Can I request PriceSmart shopping services?
Yes! Send us your shopping list via our Local Courier Request form, or place your order directly through their website, and we’ll pick up your groceries from PriceSmart and deliver them directly to you.
Restricted Items & Special Permits
Are there any restrictions on what I can ship?
Yes, there are items that cannot be shipped for safety and legal reasons. You can view our list of restricted items here. If you’re ever in doubt, just contact us for clarification..
What items require special permits to import into Jamaica?
Items such as firearms, ammunition, certain pharmaceuticals, regulated chemicals, cultural artifacts, and certain animal/plant products require special permits. For detailed requirements, please consult the Jamaica Customs Agency guidelines or contact us directly.
Account & Order Management
How do I track my shipments?
Once your package is assigned to your account, you can view its status in the Shipping Dashboard (My Packages). You will also receive email and WhatsApp notifications with updates.
How can I update my account details?
Log in to your account and navigate to the Profile section where you can update your personal information, shipping addresses, and instructions.
What should I do if I need to re-order a special order?
Simply visit the My Special Orders page in your account and click on the Reorder button for the desired request. This will pre-fill a message with your previous order details, allowing you to quickly resubmit it.
Cost & Customs
How is shipping cost calculated?
- Air Freight: Costs are based on the weight of the package.
- Ocean Freight: Rates depend on the dimensions and volume of the package.
For a detailed breakdown, please use our online cost calculator, which is designed for clarity and ease of use.
What about customs duties?
Jamaica Customs charges duty on items valued at $100 or more. We assist with customs clearance and advise you on required documentation to ensure a smooth process.